A high end fashion retailer was undergoing a change initiative in how they service customers. This shift in vision for service would require key organizational leaders to be highly effective in aligning, engaging, communicating and implementing. The General Managers were identified as the key leadership role to drive the cultural change and “re-branding” of the retailer image which would increase sales per customer.
Provided a “Change Leadership” workshop on how to transition to the new vision. A 5-day leadership development program targeted key leadership competencies and incorporated assessments, case studies and coaching skills development.
Successfully impacted 50 General Managers and 250 departmental supervisors.
Leadership is no longer about your position. It's now more about your passion for excellence and making a difference. You can lead without a title.
A sense of humor is part of the art of leadership, of getting along with people, of getting things done.
The first responsibility of a leader is to define reality. The last is to say thank you. In between, the leader is a servant.
Not everything that counts can be counted, and not everything
that can be counted counts.
Change is the law of life and those who look only to the past or present are certain to miss the future.
Mountaintops inspire leaders but valleys mature them.
We are what we repeatedly do, excellence then is not an act, but a habit.
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